Reference

Your Rights and Our Legal Commitments

At cricadda, every account relationship is governed by clear, written terms — covering how we collect and use your data, what you agree to when you open an…

Terms of UsePrivacy PolicyCookie PolicyAccount AgreementJurisdiction Notice

Explore lobby Read FAQ

How Our Legal Framework Protects You

cricadda Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

cricadda operates under a legal structure that prioritises transparency at every step. When you open an account, you enter into a binding agreement that sets out what we may do with your data, how transactions are processed, and what remedies are available if something goes wrong.

1
All financial activity on your account — whether you deposit via UPI, Paytm, or PhonePe — is logged and protected under our data retention policy, which limits storage to the period required by applicable law. We do not sell personal data to third parties for marketing
2
purposes. Jurisdiction-specific clauses apply where Indian law intersects with our terms; if a clause conflicts with a mandatory local rule, the local rule prevails. You can request a copy of your personal data at any time by contacting our legal team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

Our legal and compliance team is reachable through multiple channels. Whether you need to dispute a clause, request your data, or ask about jurisdiction-specific rules, we respond within the timeframes set out in our privacy policy. Choose the contact path that works for you.

Team online

Email — Legal Team

Send written legal queries, data access requests or formal notices to our legal inbox. We acknowledge all legal emails within two business days and resolve standard data requests within 30 days as required.

Live Chat — Policy Questions

Our support agents can clarify account terms, cookie settings and privacy choices in real time. For formal legal notices, agents will escalate your query directly to the legal team and confirm receipt.

Written Notice — Registered Address

For statutory notices or formal legal correspondence, send written communication to our registered address. We process all written notices under the timelines prescribed by applicable Indian law.

HOW WE HANDLE THIS

Data Handling, Security and Your Account Rights

Behind every account on cricadda is a set of documented practices covering what data we hold, how long we keep it, who can access it and how you can change or delete…

Data Collection Scope

We collect only what is needed to operate your account: your name, contact details, payment identifiers such as your UPI handle, and transaction history. We do not collect data beyond what account operation and legal compliance require.

Cookie Controls

Our cookie policy distinguishes between strictly necessary cookies and preference or analytics cookies. You can withdraw consent for non-essential cookies at any time through your browser settings or our cookie preference panel.

Account Security Practices

Account access is protected by password hashing and session-token expiry. We do not store card numbers or full UPI credentials on our servers. Suspicious login attempts trigger an automatic account hold pending your verification.

Data Retention Timeline

Transaction records are retained for the period mandated by Indian financial regulations. Profile data is deleted within 90 days of a confirmed account closure request, unless a legal hold requires longer retention.

Your Right to Access and Correct

You may request a full export of the data we hold about your account at any time. Corrections to inaccurate data are processed within 15 working days of a verified request submitted through our legal contact email.

Dispute and Escalation Path

If you believe our legal terms have been applied incorrectly to your account, you can raise a formal dispute via our legal email. Unresolved disputes are referred to arbitration under the rules specified in our Terms of Use.

Common Questions About Our Legal Terms

The questions below address the legal rights and obligations most frequently raised by account holders. If your question is not covered here, our legal team is reachable via the contact paths listed on this page.

Your account agreement is subject to the applicable laws of the jurisdiction where access is permitted. Where Indian law applies mandatory rules, those rules take precedence over any conflicting clause in our Terms of Use.

Send a data access request to our legal email with your registered account details. We will verify your identity and provide a structured data export within 30 days, in line with applicable privacy regulations.

Yes. Submit a deletion request through our legal contact email. We will remove profile and preference data within 90 days of confirming your identity, unless a legal or regulatory hold requires us to retain certain records longer.

We do not sell or share your payment transaction data with third parties for marketing. Records may be disclosed only where required by law, court order, or a regulator with lawful authority over our operations.

Open our cookie preference panel — accessible from the footer of any page — and toggle off analytics or preference cookies. Changes take effect immediately and your setting is stored for future visits.

Contact our legal team by email with the specific clause and how you believe it was applied incorrectly. If we cannot resolve it through correspondence, the dispute moves to arbitration as described in our Terms of Use.

Access depends on local law and is available only where local law permits. You are responsible for confirming that accessing the platform is lawful in your specific state or territory before opening an account.

Your Rights and Our Legal Commitments

Reach Us on Legal and Policy Matters

Email — Legal Team

Live Chat — Policy Questions

Written Notice — Registered Address

Data Handling, Security and Your Account Rights

Data Collection Scope

Cookie Controls

Account Security Practices

Data Retention Timeline

Your Right to Access and Correct

Dispute and Escalation Path

Common Questions About Our Legal Terms

01 What law governs my account agreement with cricadda?

02 How do I request a copy of the personal data you hold about me?

03 Can I ask cricadda to delete my account data?

04 Are my UPI and Paytm transaction records shared with third parties?

05 How do I withdraw my consent for non-essential cookies?

06 What happens if I disagree with how a term in your policy has been applied?

07 Is access to cricadda permitted in my state or region in India?

Related Pages