Reference

How cricadda Handles Your Personal Data

At cricadda, we treat the information you share with us — your name, contact details, payment references and account activity — with care and purpose.

No third-party data sellingAES-256 encrypted account storageRight to access your data anytimeIndia-region data handlingClear retention periods disclosed

Explore lobby Read FAQ

What This Privacy Policy Covers on cricadda

cricadda Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every interaction you have with cricadda — account creation, deposits made via UPI, Paytm or PhonePe, gameplay sessions, customer support conversations and any marketing communications you opt into. We collect only the data that is necessary to operate your account securely and

1
to meet obligations under applicable law. When you fund your account through UPI or Paytm, our payment processor receives a tokenised reference, not your full bank credentials. Access to and use of our platform depends on local law and is available where local law permits. By
2
continuing to use cricadda, you acknowledge that you have read and understood the practices described here.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Privacy Team Directly

If you want to exercise any of your data rights — access, correction, deletion or portability — our dedicated privacy team is the right point of contact. We aim to acknowledge every request within 48 hours and resolve it within 30 days, in line with applicable data protection law.

Team online

Email Our Privacy Team

Send your data request, correction notice or deletion request to our privacy inbox. We log every email and respond with a case reference within 48 hours so you can track progress.

Live Chat Support

Open the live chat panel from any page on cricadda and tell the agent you have a privacy query. They will escalate it to the data team immediately and share your case reference number.

Written Request by Post

For formal subject-access requests that require certified identity verification, you may submit a written request to our registered correspondence address, quoting your registered account email.

DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Data

From the moment you open an account on cricadda, your data passes through security and governance controls built into every layer of our platform.

Data Collection — Only What We Need

We collect your name, email, mobile number and payment method references when you register. We do not collect your full bank account number or UPI PIN. Every field we ask for has a documented purpose in our internal data register.

Cookie Usage and Your Choices

We use session cookies to keep you logged in, analytics cookies to understand how pages perform and preference cookies to remember your language and lobby layout. You can manage or withdraw cookie consent at any time from your account settings panel.

Account Security and Access Controls

Your account password is stored as a salted hash — we cannot read it, only verify it. Two-factor authentication via your registered mobile number adds a second check on every login from a new device or IP address.

Data Retention — How Long We Keep It

Active account data is held for as long as your account remains open. When you close your account, transaction records are retained for the period required by applicable financial regulations, after which they are securely deleted from our systems.

Third-Party Sharing — Strictly Limited

We share data with payment processors like UPI network providers, Paytm and PhonePe solely to complete your transactions. We do not sell your data, and no third party receives your data for their own marketing purposes without your explicit opt-in.

Requesting Changes to Your Data

You can update your name, mobile number and email directly from the account profile page. For changes that require identity re-verification — such as updating your PAN-linked payment details — contact the privacy team via email or live chat.

Common Questions About Your Privacy on cricadda

The questions below cover the data rights and privacy practices that come up most often. If your question is not answered here, the privacy team is reachable by email or live chat and will respond with a documented case reference.

We collect your full name, email address, mobile number and, when you make a deposit, a tokenised reference from your payment method — whether that is UPI, Paytm or PhonePe. We do not store raw bank credentials or card numbers on our servers.

Yes. Submit a subject-access request by email to our privacy team, quoting your registered account email. We will compile and send your data in a portable format within 30 days of verifying your identity.

Send a deletion request to our privacy inbox or raise it via live chat. We will remove your personal data from active systems within 30 days. Note that transaction records required by applicable law are retained for the legally mandated period before deletion.

We do not share your data with any third party for their marketing purposes unless you have explicitly opted in. Payment processors such as UPI network operators, Paytm and PhonePe receive only what is needed to process your specific transaction.

We use session, analytics and preference cookies. Analytics cookies help us fix pages that perform poorly; preference cookies remember your lobby layout. You can withdraw consent for non-essential cookies at any time through the cookie settings in your account panel.

Personal profile data is removed from active databases within 30 days of account closure. Transaction records tied to your deposits and withdrawals via UPI or Paytm are retained for the period required under applicable financial regulations, then securely deleted.

Start with our privacy team by email or live chat — we handle the majority of concerns within 30 days. If you remain unsatisfied after our response, you have the right to escalate to the relevant data protection authority under applicable Indian law.

How cricadda Handles Your Personal Data

Reach Our Data Privacy Team Directly

Email Our Privacy Team

Live Chat Support

Written Request by Post

Six Ways We Protect and Respect Your Data

Data Collection — Only What We Need

Cookie Usage and Your Choices

Account Security and Access Controls

Data Retention — How Long We Keep It

Third-Party Sharing — Strictly Limited

Requesting Changes to Your Data

Common Questions About Your Privacy on cricadda

01 What personal data does cricadda collect when I open an account?

02 Can I request a copy of all the data cricadda holds about me?

03 How do I ask cricadda to delete my personal data?

04 Does cricadda share my data with third parties for marketing?

05 How does cricadda use cookies and can I turn them off?

06 How long does cricadda keep my account data after I close my account?

07 Who do I contact if I think my privacy rights have not been respected?

Related Pages