Reference

What These Terms Mean for You

These Terms and Conditions govern every interaction you have on cricadda — from opening your account and placing wagers to withdrawing funds via UPI, Paytm, or PhonePe.

Account eligibility where local law permitsUPI, Paytm & PhonePe payment rulesDispute and resolution processAccount suspension and closure rightsAmendments and notification policy
cricadda What These Terms Mean for You
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause is unclear, or if you believe your account has been actioned in a way that conflicts with what these Terms set out, our support team is available to clarify. We aim to respond to written queries within 24 hours and to escalated disputes within 5 business days.

Team online

Live Chat

Access live chat directly from your account dashboard. Available around the clock for immediate clarification on specific clauses, account status, or payment-related questions tied to these Terms.

Email Support

Send detailed queries to our support address for written documentation of your concern. Useful when you need a formal record of how a specific Term was applied to your account or transaction.

Help Centre

Our Help Centre contains clause-level explanations for the most frequently questioned sections of these Terms, including withdrawal holds, account verification steps, and dispute timelines.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

These Terms work alongside our Privacy Policy to define how your personal data is collected, stored, and used. We do not sell your data to third parties.

Data Retention

We retain your account data for the period required by applicable law and our internal audit obligations. You may request a copy of your stored data by contacting support, and we respond to such requests within 30 days.

Cookie Policy

Cookies are used on cricadda to maintain your session, remember preferences, and support fraud detection. You can manage non-essential cookies through your browser settings; disabling them may affect certain account features.

Account Security

Your account password is stored in hashed form and is never visible to our support staff. If you suspect unauthorised access, use the account-lock feature immediately and contact live chat to initiate a security review.

Payment Credential Safety

UPI IDs, Paytm numbers, and PhonePe handles linked to your account are encrypted at rest. We do not store full card details. Withdrawal requests require identity re-verification to prevent unauthorised fund movement.

Requesting Changes

To update your registered name, mobile number, or linked payment method, submit a request via live chat or email with supporting documentation. Changes take effect after verification, typically within two business days.

Dispute Resolution Contact

For formal disputes about how a Term was applied — including account closures or payment holds — email our compliance desk with your account ID, transaction reference, and the specific clause you believe was misapplied.

Common Questions About These Terms

Below are the questions we receive most often about these Terms and Conditions — covering your rights, what happens to your account data, how disputes are handled, and what to do if you disagree with a decision we have made.

Access depends on local law in your state or region. These Terms apply where use of the platform is permitted under applicable Indian regulations. We recommend checking your local rules before opening an account.

Breaches can result in account suspension, cancellation of pending withdrawals, or permanent closure depending on the severity. We will notify you of the action taken and the specific clause under which it was made.

We notify you by email and via an in-account banner when material changes are made to these Terms. Continued use after the notification date means you accept the revised version. You may close your account if you do not accept the changes.

Contact our support team via email with your account ID and a data access request. We process these requests within 30 days and provide your stored data in a readable format, in line with our Privacy Policy obligations.

You may raise a formal dispute by emailing the compliance desk with your account ID, the transaction or decision reference, and the clause you believe applies. We respond to escalated disputes within five business days.

Yes — withdrawals via UPI, Paytm, or PhonePe require identity verification before processing. Withdrawal requests are reviewed within one business day. Funds reaching a verified account typically clear within a few hours after approval.

You may request account closure at any time through support. Some data is retained for the period required by law even after closure. We will confirm what is retained and for how long when you submit your closure request.